Webinars
Occam Service Portfolio: An Update
Thursday, April 24, 2008
10:00 am PDT/ 1:00 pm EDT
As your organization transforms its network for the delivery of advanced telecommunications services it is important to have a knowledgeable Customer Support and Service organization on hand when issues arise. It is equally important that you have full knowledge of the support and services that organization can provide.
Join Courtney Crim and Darren Archbald of the CSS team for an overview of the services available to you as an Occam customer. In this session you Courtney and Darren will cover:
- Complimentary services overview
- Extended services overview, including the FTTH Quick Start Program
- Introduction to Online Technical Support Forum
- Professional services and training overview
- Engineering, Furnishing & Installation services overview
We encourage you to take advantage of this month's webinar to learn more about the services your Occam Customer Support and Service (CSS) Team has to offer.
Presenter Bios
Darren Archbold, Senior Director, Customer Support and Services
Occam Networks
As Sr. Director of Occam's Customer Support, Professional Services & Quality Functions, Darren Archbold brings over 12 years of Customer Support and Operations experience to his current role. During his time in the role he has focused the Support & Services teams on developing Operating models, tools and processes designed to enhance the Customer experience with Occam. Before joining Occam, Archbold spent 8 years at Sun Microsystems in a variety of Operational roles, including Material Planning and Procurement and Commodity Management. He originally hails from Edinburgh, Scotland but now makes his home in Southern California.
Courtney Crim, Customer Service Manager
Occam Networks
During her tenure at Occam Networks, Courtney Crim's responsibilities have included fielding technical issues as a Customer Service Engineer and overseeing Quick Start installations as a Field Services Engineer. Crim currently serves as the Customer Service Manager in charge of Occam's Service Portfolio, Front Line Support, Beta Trials and the RMA process. Prior to joining Occam, Crim worked in software development for Panasonic.
