Support and Training
The Occam Networks Customer Support Organization strives to quickly resolve all hardware and software problems directly related to our products, including the Occam Broadband Loop Carrier (BLC) and Element Management System, and any other software developed and sold by Occam Networks (Occam). Along with the basic Support Services listed below, we also provide a variety of expanded Optional Service Programs to ensure that you get the exact level of service your organization needs.
To make sure that we can serve you quickly and efficiently we provide a checklist of Customer Responsibilities to review before contacting Occam Customer Support. We have also provided you with information to assist you when Contacting Technical Support. And, to make sure you have all the basic information you need to troubleshoot problems without Customer Support we provide a library of Tech Tips for your reference. Getting the support you need has never been easier.
Additionally, Occam provides a full schedule of technology and product training at sites across the country. Training is provided by our expert training staff and partners. Register today to attend an Occam training class and become your company's BLC expert.
Optional Service Programs
Occam Optional Service Programs enable you to customize support services to fit your business needs as well as your budget. Obtain technical information and assistance, when and where you need it. Customize support services to fit your business needs as well as your budget. Whether your strategy is to self-maintain, to outsource support services or a combination of the two, a variety of options are available. Optional Service Programs include enhanced maintenance services that improve network reliability and protect your Occam product investments throughout their life cycle.
Customer Responsibilities
We realize that service outages are critical to the success of your organization. To simplify your interaction with the Customer Support Organization we provide you with a list of items to have available before contacting the organization.
Training
The Occam Training Group offers a variety of training courses designed to help you become expert in installing, configuring, operating and maintaining our products. Occam Training Classes cover a variety of topics and technologies to help you understand the underlying technologies of the Occam BLC. Classes are kept small to ensure a satisfactory learning experience and include classroom presentations as well as hands-on lab experience. We also provide an online TCP/IP training course that allows you to improve your skills from the comfort of your office.
Contacting Technical Support
Occam Networks Customer Support is ready to meet your business needs any time of the day or night. Our Technical Assistance Center (TAC) is available to support you 24 hours a day, 365 days a year.
What Our Customers Have To Say:
“From a support and product quality standpoint Occam is definitely ahead of its competition. They take care of their customers, which is key. They go above and beyond most companies when troubleshooting issues. They work with us to figure out where the problem is even when the problem is not in their system. Their 'partnership' approach to solving issues has been a very positive thing for us.”
Patrick Murphy, Network Operations Manager, FairPoint Communications, Inc.
“From the start we were very impressed with the company's all around expertise. From the sales force to the technical and support staff, the Occam people are highly knowledgeable and very supportive. They are willing to listen to their customers and are very responsive to our needs.”
David Garrett, Central Office Manager, Farmers Telecommunications Cooperative, Inc.
“We are very comfortable working with Occam. The staff has broad experience in the IP/Ethernet space, their support is superb and they are always ready to help us with planning our networks.”
Eddy Jones, Plant Operation Manager, Pineland Telephone Cooperative, Inc.
“Occam products work extremely well. If there are any issues the technical and customer support groups respond to them in a timely manner. We get resolution and then we move on.”
Dave Martin, Director of Technology, Blackfoot Telephone Group