Support and Training
Replacement Parts
During the product warranty period, a defective unit will be repaired at no cost to you. If a hardware problem is identified in the first 72 hours of installation, an Advance Replacement product will be shipped. After the first 72 hours, if an Occam product has been determined to be defective by the TAC, you will be asked to return your unit to Occam for repair following standard warranty RMA guidelines. Occam will repair or replace your equipment within 30 days of receipt.
As an alternative you may purchase an Advance Replacement RMA program to cover your installed network. This program ensures replacement products are shipped to your designated location for next day delivery Monday through Saturday, should a hardware failure occur. Defective products are to be returned to Occam within 14 days. The Advance Replacement RMA program will minimize your cost of maintaining inventory for emergency outages.
Products not covered under warranty or by an Occam Service Agreement must have an authorized purchase order prior to shipment of replacement product. For standard repair service, the Occam factory repair center will repair or replace the defective unit and ship within thirty days from receipt of product. All modules are fully tested to meet factory specifications and carry a 90-day warranty from date of shipment. Assemblies replaced become the property of Occam.
TYPE OF SERVICE |
Return to Factory Warranty service |
Advanced Replacement RMA |
Geographic Area |
North America |
North America |
Coverage |
7AM–3PM PST, Mon-Fri |
7AM–5PM PST Mon-Fri |
Turn Around Time |
30 days from receipt of product |
Next Business Day |
Advance Replacement |
$500 per occurrence plus expedited shipping fees |
Included |
Shipping Cost Out |
Paid by Occam |
Paid by Occam |
Shipping Cost In |
Paid by Customer |
Paid by Occam |
Cost of Service |
During Warranty - No Charge |
During Warranty - Annual Fee |
Warranty on Repair |
90 days |
90 days |
Release Upgrades |
Included |
Included |